Economy

Macy's says it's fixed gift, credit card issue

Macy's says it's fixed gift, credit card issue

Macy's customers are saying the retailer's credit card system has crashed in locations across the U.S. on Black Friday.

After reports on social media that customers were having issues with credit card payments today, Macy's (NYSE:M) says it's adding personnel to resolve the issue. The statement TechCrunch released has Macy's saying it resolved its system issues and sincerely apologizes for the inconvenience it may have caused during their valued customers' shopping experience.

The retailer attributes the problem to a "capacity-related issue". The retailer began responding to the complaints soon after, asking users having trouble to direct message it.

Early Friday afternoon, social media was flooded with reports from frustrated shoppers in multiple states who said they had stood in long lines only to find out they could only pay for purchases in cash. "Place your order now, and we'll send you an email confirming availability and shipping when our system is back online, or please try again later". The chain has had 11 straight quarters of sales declines at established stores and is counting on this holiday season to turn things around. Last year, Macy's generated roughly 33 per cent of its revenue in the fourth quarter.

More news: Trump hails USA troops in Thanksgiving message

Looking to fix those issues, CEO Jeff Gennette implemented a plan referred to as the North Star that was aimed at not only positioning Macy's as a store, but an authority on gift-giving.

"I can't think of anybody that needs this less than Macy's", he said. Consumer confidence seems have to propelled this shopping season to one of the strongest in years.

The setback could not have come at a worse time for Macy's, which has made a major push to improve its performance this holiday shopping season.

Macy's stock closed at $21.07, up 2.1 per cent.


  • Uber's Merger With Yandex, Russia's Largest Tech Company, Has Been Approved

    Uber's Merger With Yandex, Russia's Largest Tech Company, Has Been Approved

    The Belarus Ministry of Antimonopoly Regulation has also approved the deal, leaving Kazakhstan's regulatory body as the last main hurdle.
    Kelvin Gastelum Flattens Michael Bisping with Vicious First Round Knockout

    Kelvin Gastelum Flattens Michael Bisping with Vicious First Round Knockout

    Both Kelvin Gastelum and Michael Bisping are expected to attend the presser if there are no health issues post-fight. Kelvin Gastelum won his season of The Ultimate Fighter despite being the last man picked on the show.
    Bielema fired as head coach

    Bielema fired as head coach

    Arkansas ended each season under Bielema outside the AP Top 25 and never got any higher than No. 16 in the five-year run. Bielema finishes his career at Arkansas with a 29-34 record in five seasons, including a measly 11-29 mark in SEC play.
  • The Trashing We Received From PSG Was A 'Sore' One - Brendan Rodgers

    The Trashing We Received From PSG Was A 'Sore' One - Brendan Rodgers

    We had real good focus and quality, and then we give the ball away in midfield and that gives them the chance to get the goal. Play seven? Sometimes you have to take your hat off to their quality.
    Only Ram mandir and nothing else at Ayodhya: Mohan Bhagwat

    Only Ram mandir and nothing else at Ayodhya: Mohan Bhagwat

    RSS chief Mohan Bhagwat said on Friday that the proposed Ram temple will be built only at the disputed site in Ayodhya , reports Vinobha KT.
    Florida expected to meet with Frost representatives

    Florida expected to meet with Frost representatives

    Florida had kept its options open while engaged with Kelly and is now prepared to pursue those other candidates. The Florida Gators are getting out of the Chip Kelly sweepstakes, according to a report from Yahoo Sports .
  • Pinnacle Wealth Management Advisory Group LLC Increases Stake in Wells Fargo & Company

    First Interstate Bank increased Blackrock Fund Advisors (IVV) stake by 6,435 shares to 17,435 valued at $4.24 million in 2017Q2. Have you taken a look at the chart for Wells Fargo & Company (WFC) lately? It has underperformed by 7.03% the S&P500.
    North Korea, Cuba vow to strengthen ties

    North Korea, Cuba vow to strengthen ties

    Cuba and North Korea's foreign ministers rejected the US's "unilateral and arbitrary" demands on North Korea's nuclear prospects. North Korea condemned the move and said the it would not abandon its nuclear weapons program in the face of sanctions.
    TCU beats Baylor 45-22 in Bears' season finale

    TCU beats Baylor 45-22 in Bears' season finale

    Sewo Olinilua exploded for a 32-yard touchdown to push TCU's lead to 21-9 with 11:30 left in the second quarter. The Bears got that touchdown two plays later when Brewer and Blake Lynch connected on a 54-yard catch-and-run.
  • Security beefed up in Hyderabad ahead of Ivanka's visit

    Security beefed up in Hyderabad ahead of Ivanka's visit

    Some Global Inc and India Inc top honchos too will get special security cover during the Global Entrepreneurship Summit (GES). Ivanka is reportedly being billed as the " star attraction " of the summit in the Indian press.
    Manushi Chhillar looks unrecognisable in this two-year-old video

    Manushi Chhillar looks unrecognisable in this two-year-old video

    Manushi Chhillar from Haryana ended India's 17-year-long wait drought by winning the coveted " Miss World 2017 " crown. Our newly crowned beauty queen Manushi Chhillar seems to be enjoying every bit of her time as the new Miss World 2017.
    West Ham fans urged to stop calling 999

    West Ham fans urged to stop calling 999

    The Cherries next fixture sees them face another relegation threatened side, when they travel to nineteenth placed Swansea City on Saturday.