Economy

LL Bean Ditches Unlimited Lifetime Return Policy as Scams Rise

LL Bean Ditches Unlimited Lifetime Return Policy as Scams Rise

"Other seek refunds for products that have been purchased through third parties, such as yard sales".

L.L. Bean's outdoor gear - including its signature Bean Boots prized by campers and hipsters alike - is no longer guaranteed for life.

"Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years", he said.

Shop LL Bean products on the L.L.Bean online store. A majority of comments on the Facebook post expressed understanding for L.L. Bean's policy change.

In his letter, Gorman said, "We will work with our customers to reach a fair solution if a product is defective in any way".

In an email sent to customers on Friday morning, Maine-based L.L.Bean announced that it has made a decision to kill its no-receipt-needed lifetime return policy because too many people were abusing the system.

More news: Analysts' Recommendation in Spotlight: Vipshop Holdings Limited (NYSE: VIPS)

The lifetime return guarantee shrinks to one year (with a receipt). He recounts that the cashier immediately accepted the return and asked for no proof about when he purchased the shoes.

At the time, an L.L. Bean spokesperson told the site that the return policy was taken advantage of less than might be expected.

Lifetime policies are meant to be helpful to customers, giving them the ability to refurbish elements that are easily worn out or broken-like a janky zipper, for example. Its famed duck boots sell out each year, with the backorder line stretching through winter, despite efforts to increase production capacity at its ME facilities.

The company did not specify what would qualify as a defective product after the one-year period was up - only that they must be defective due to materials or craftsmanship.

Updated throughout with additional details about the policy change.

L.L. Bean said on Friday it was scrapping its iconic 106-year-old lifetime returns policy in the wake of what it said was a "small, growing number" of customers abusing the guarantee that lets shoppers bring back items at anytime, even years after a purchase. Business Insider tested the policy and found it lived up to the hype.


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