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Amazon knows why Alexa was laughing at its customers

Amazon knows why Alexa was laughing at its customers

Several people who own Amazon's Echo speakers have reported a unusual bug: The Alexa voice assistant has been laughing for apparently no reason.

Alexa, Amazon's digital assistant, has been busting out with a weird laugh at random intervals for some users, freaking them out. To end a "conversation" you can say something like "thank you" or "stop" while Alexa is listening for a follow-up. "Alexa already laughs at you randomly." tweeted Andrew Bell, a "data nerd" in Richmond, Virginia.

"In rare circumstances, Alexa can mistakenly hear the phrase 'Alexa, laugh, '" when other words are spoken, Amazon said in an emailed statement. To fix the issue, Amazon is disabling that command and changing the trigger phrase to "Alexa, can you laugh?"

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The company also stated that Alexa would acknowledge the command before laughing by saying, "Sure, I can laugh".

Amazon's Echo speakers are by far the most popular among those on the market, which includes Google Home and more recently Apple's HomePod. eMarketer estimates Amazon has 70 per cent of the market. The creepy Alexa laugh may also mean that the digital assistant is starting to evolve into Skynet, though it may also just mean errant coding in one of its skills. Unfortunately, Amazon's explanation does not provide an insight into the reasoning behind Alexa's laughter in a quiet room.

It doesn't explain why some people have noticed the Echo's blue ring doesn't light up when Alexa laughs, nor that she doesn't make the usual chime sound that indicates she actually heard what you said.


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