Economy

United Airlines mistakenly sent family's dog to Japan

United Airlines mistakenly sent family's dog to Japan

As first reported by KCTV in Kansas City, Missouri, a German Shepherd named Irgo was flown from Portland to Denver on Tuesday and instead of getting on a connecting flight to Missouri, ended up on a flight to Japan.

Asher, who has been in frequent contact with the Swindle family, said when Kara Swindle went to pick up Irgo from the airport, she instead was greeted with a young, terrified Great Dane.

Now, Irgo is in Japan, waiting to be shipped back to the U.S. Asher said United is able to ship him back without the normally required 30-day quarantine period for dogs who travel internationally. And unfortunately, that news is followed swiftly by another story involving a family pet and an airline mistake. Overall, 24 died - 18 of those also on United flights.

A family wants answers after their dog was put on the wrong flight and went overseas. The staff of the Airline confirmed that the Great Dane was actually the one that was supposed to be en route to Japan.

Swindle said United Airlines told her that they're investigating how this happened, but they have offered her a theory. "Like, the fact that we have no idea is the most frustrating part", Kara Swindle, Irgo's owner, told the TV station. There is a chance that Irgo may need to be quarantined for up to two weeks in Japan due to traveling on an worldwide flight. They have our paperwork here saying that this is the correct dog, but we know it's not. It remains unclear as to when the dog will arrive in Kansas City.

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"At this point, all I can do is be hopeful that my dog is going to be OK and return safely", she told KCTV. "I would love to know what they are thinking", she said of the other family.

"She got the dog off and he was literally not moving", said Sophia. "I've cried too much".

United released a statement in regards to the incident. We have notified our customers that their pets have arrived safely and will arrange to return the pets to them as soon as possible.

United's apology for this mistake comes after the tragic death of another dog on a flight from Houston to New York Monday.

The US Department of Transportation said it found no evidence that the airline violated the civil rights of the 69-year-old old and there was not enough evidence confirming it violated rules of bumping passengers off overcrowded planes.