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Careem releases statement admitting to massive data leak

Careem releases statement admitting to massive data leak

In a major development, Careem, the popular ride-hailing service operating in the Middle East, North Africa, Turkey, and Pakistan, through a security announcement has reported a cybersecurity breach targeting its customers and captain's data.

Careem said that when the data breach was detected in January, there were 14 million customers and 558,000 captains active on the system across 13 countries.

However, according to the company, the users' credit card information remains safe.

Access was gained to a computer system storing customer and driver account information, including names, email addresses, phone numbers and trip data - all of which was stolen, though there was no evidence that passwords or credit card information, held on external third-party servers, were compromised, according to Careem. It has also said that an initial public offering is an option under consideration. In absence of data protection laws, users can not ask companies for disclosures in Pakistan, and customers, unfortunately, remain at their mercy.

Neither drivers nor riders who have signed-up with the company's service after January 14 were affected by the data breach. "Customers and captains who have signed up with us since that date are not affected", the blog post read.

However, they have no evidence of any fraud or misuse of the leaked data.

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It urged customers to implement good password management by updating their Careem password, and remain cautious of any unsolicited communication that ask for personal information. "In Careem's case, not only is personal information at risk but also financial", he said.

Careem, in its security announcement, further states, "Careem understands the importance of your privacy". We regularly review and update our security systems - this time it wasn't enough to prevent an attack.

"We apologize for what has happened but rest assured, Careem has learned from this experience and will come out of it a stronger and more resilient organization".

As online criminals' methods and tactics continue to evolve and become ever more sophisticated, it is our duty to meet these threats.

Referring to the recent incidents of ATM scamming across Pakistan, with customers losing thousands of rupees as well as leading to major losses to banks, he said the Careem data breach could lead to worse consequences as the data was extensive and vast in nature.


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