Culture&Arts

TSB Banking 'Back Online', But Problems Continue

TSB Banking 'Back Online', But Problems Continue

TSB had previously warned users it would be carrying out upgrades over the weekend between 4pm on Friday and 6pm on Sunday, but a number of customers reported facing troubles into Tuesday, with many complaining they could not pay bills or get cash out.

On Wednesday, the bank's boss Paul Pester tweeted: "Our mobile banking app and online banking are now up and running".

Anyway it's not very interesting and we're sorry if you have an account with TSB and are in a financially perilous state where your pennies need checking and organising on a daily basis and this is a therefore total stress nightmare, but it is a little bit amusing to see a bank have such a vast and public IT disaster.

Those continuing to experience issues should contact TSB's telephone banking service, she said.

Other customers, meanwhile, report erroneous account details, including someone who, overnight, apparently acquired significant arrears in their mortgages - which had also been re-denominated into USA dollars.

The tech swap saw users unable to access their accounts either online or on mobile apps, with some even telling El Reg that branch services had failed them.

The issues are understood to have started when TSB attempted to switch over from an IT system it had been renting from Lloyds Banking Group to a new one.

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Treasury Select Committee chairwoman Nicky Morgan wrote to Mr Pester asking for details of the problems and the bank's response. TSB customers deserve to know what has happened, when normal services will resume, and how they can expect to be compensated.

Bank TSB has said its online banking systems were switched back on as of Wednesday morning, following days of problems following on from a botched system switchover at the weekend.

"I will be writing to the FCA in due course for their assessment".

"What surprised me is the fact that TSB allowed the buggy system to run through their 1.9 million customers [without what appears to be] proper testing of the new system", he said.

MPs have demanded answers from the bank about the IT meltdown.

The Information Commissioner's Office, which monitors data and privacy, said it was "aware of a potential data breach in relation to TSB and are making inquiries".

Customers affected by the issues can complain to the bank.


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