Tech

Bethesda Leaks Personal Data of Fallout 76 Players

Bethesda Leaks Personal Data of Fallout 76 Players

It's multiplayer experiment Fallout 76 had a woeful launch, with bugs and server problems plaguing the experience of early adopters.

This all started last week when people who bought the Power Edition of Fallout 76 received a replacement bag instead of the canvas bag advertised.

Other live games, especially Fortnite, have set a bar for detailing everything that's being changed when a new version is released, and some players were demanding the same of Bethesda for Fallout 76.

Two Bethesda representatives have since tried to address players' frustrations in the comments sections of numerous subreddit threads, promising more information "ASAP" and more comprehensive patch notes in the future.

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Bethesda soon followed this with a seemingly more-fitting offer: an actual canvas bag, just like the publisher had originally promised. As in, every ticket going through the system. Those who could see the Support tickets of other players could only do so for 45 minutes. Now there's 8 pages of canvas bag requests, tickets and "fix or refund me" demands.

How long the issue was present and / or how much data was accessed by users remains unknown.

Update, 11:12 p.m.: In a statement provided to Ars Technica, Bethesda confirmed that users' PID was exposed to fellow customer service users without their knowledge or consent via "an error with our customer support website". However, no credit card or password details were compromised.

It appears they posted a screenshot as proof when originally making the post but it has since been taken down to help keep user data as secure as possible, given the situation. "We plan to notify customers who may have been impacted", the company wrote on Twitter.