Tech

Thousands of O2 users stuck offline in mobile phone blackout

Thousands of O2 users stuck offline in mobile phone blackout

In an online statement, O2 said: "We are aware our customers are unable to use data this morning. We apologise for any inconvenience".

Downdetector, a website that tracks digital outages, said 1,662 complaints had been made before 7am, with the outages affecting London, Birmingham, Manchester, Glasgow, Leeds and many other towns and cities.

The mobile phone provider said: 'One of our 3rd party suppliers has identified a software issue in their system.

The O2 network has been hit with problems - meaning users are unable to access the internet when without a wifi connection.

An O2 spokesperson said the network was continuing to investigate the problems.

The network also provides services to Sky, Tesco, Giffgaff and Lycamobile networks.

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Thousands of O2 customers in the United Kingdom have reported problems using data and 4G services.

In total, around 32 million customers are affected.

TFL said: "The company that updates the data to our network of Countdown Systems is now experiencing difficulties in providing this service".

The outage is also having knock-on effects for other services that rely on the O2 network, including Transport for London's electronic timetable service at bus stops, which has stopped working. "This issue is being investigated". Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible.

Some users also suggested that SMS messaging might not be working, too, leaving them unable to send texts. "Our technical teams are working extremely hard to resolve this", the company said.