Apple tries to address iPad Pro ‘bendgate’ concerns with new support page

Apple tries to address iPad Pro ‘bendgate’ concerns with new support page

On Saturday, the company published a new support page detailing the manufacturing process that explains the "subtle deviations in flatness".

The document explains how every cellular iPad model undergoes a special manufacturing process called co-molding. In this high-temperature process, plastic is injected into precisely milled channels in the aluminum enclosure where it bonds to micro-pores in the aluminum surface.

The support note mentions that the new iPad Pro's specification for flatness during inspection is tighter than previous generations, only allowing for 400 microns of deviation - or less than a stack of four sheets of paper - across the length of any side.

According to Apple, the new design and the presence of antenna modems on the new iPad versions might make it easier for the slight bend to be visible by the customer from certain angles.

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A number of complaints came to light recently from iPad Pro owners who were unhappy to discover that their expensive Apple tablets were bent. While iPad prices have gone up a bit since the holiday shopping season, they're significantly cheaper than buying direct from the Apple Store. The company reiterates what it said last month that the bends "do not affect the strength of the enclosure or the function of the product and will not change over time through normal use".

Apple says if customers find a new iPad Pro doesn't meet its specifications outlined in the note, they should contact Apple Support.

As Gizmodo previously reported, this issue was particularly irksome in context of the fact that the iPad Pro's new enclosure was touted as revolutionary for its thinness. That's less than one millimeter of variance allowed for the gadget's flatness.

Whether you're a power-user looking for an iPad Pro or a means to save a few bucks on the current-gen iPad, here are the best iPad deals you can buy right now. Under normal usage, an iPad with 400 microns of bend will make it hard to spot with the naked eye. After the plastic cools, the tablets are then machined to create a seamless integration between the aluminum and plastic. Instead, it feels as though Apple is yet again trying to sweep the entire situation under the rug and pretend that bending to a degree of more than 400 microns isn't happening. The new USB-C port on the 2018 iPad Pros can mirror the display to a compatible keyboard and read photos from a memory card, but you can't plug any USB-C device in there (external hard drives won't work).